Cancellation + Rescheduling Policy
Your appointment is extremely important to us. The time set aside for your service is especially for you. We respectfully request that any rescheduling or cancellations be made at least 24 hours prior to the appointment time for haircuts, 48 hours for color services. Sometimes life happens and that is understandable! However, if last minute cancellations (less than 24 or 48 hours notice, respectively) become habitual, you will be charged a cancellation fee of $20 for haircut services or $75 for color services. "No call, no shows" are subject to a fee equal to 50% of the service reserved. As a courtesy, you will receive confirmation correspondence 48 hours and 24 hours prior to your appointment. You are always welcome to contact us to check your scheduled appointment time and date, as well.
Because building trust is so important, we do require a consultation prior to any new color or American Wave service. This gives us time to speak about your hair goals and the healthiest way to get there. A nonrefundable deposit of $75 will be required to reserve your appointment.